Frequently Asked Questions
Everything you need to know about shopping with Great Earth
What are your shipping rates and delivery times?
We offer standard shipping (3-5 business days) starting at $5.99, and express shipping (1-2 business days) for $12.99. Orders over $75 qualify for free standard shipping within the continental United States.
What is your return policy?
We accept returns on most items within 30 days of purchase. Products must be in their original packaging and unused condition. Please visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
Great Earth accepts all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. We also offer interest-free installments through Klarna.
How can I track my order?
Once your order ships, you will receive an email confirmation with a tracking number. You can also track your package directly through the 'Order History' section of your account dashboard.
Are your products sustainably sourced?
At Great Earth, we prioritize ethical sourcing. We partner with suppliers who adhere to fair labor practices and utilize eco-friendly materials whenever possible to minimize our environmental footprint.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or modify your order within 60 minutes of placement by contacting our support team via live chat or email.